SHIPPING AND RETURNS
Shipping from Sweden
Shipping to Europe, North America,
Delivery time 1-3 business days after order confirmation in Sweden and 3-7 business days after order confirmation in the rest of the world. Customers in countries within the EU normally receive their package within 3-5 business days.
Shipping cost Free to countries in the EU and Norway. Free to other countries if order value exceeds €99, otherwise we charge a small shipping fee of €3.90.
Returns & exchanges Free (Returns form)
Shipping method Postnord, DHL, Deutsche Post and Fedex
Return period 30 days after receiving the package
Tracking All orders are traceable via a tracking link provided in your shipping confirmation email.
Deliveries are made in cooperation with Postnord, DHL and Fedex. The parcel will in most cases be delivered to a Service Point/Access Point close to your address, from where you shall collect it, but can depending on country also be delivered directly to your door. Prices on the website do not include delivery charges such as local custom, tax or VAT. You will be responsible for payment of any such potential import duties and taxes. Stiksen has no control over these charges and cannot predict their amount. For further information we suggest you contact our customer service, your local customs office and other relevant parties before placing your order.
In order to deliver your package, we need a physical street address. We cannot deliver to post office boxes. Once your order has left our warehouse, you will be notified by email and/or text message. If you do not claim your package within the set timeline, the package will return to us. In such event you will be debited for all fees in connection with the return delivery as well as the first delivery fee. The same applies for cases where you have inserted incorrect or non-complete address information, which forces our shipping agencies to return the package.
Stiksen aims to dispatch all packages for orders made before 11AM (CET) the same day. Orders made after 11AM (CET) are dispatched the following workday. If the item is not in stock at the time of your order, we will notify you by email. Stiksen is not responsible for delays caused by faulty shipment information, payment authorization, customs clearance, forwarding agent delays or any other unforeseen activities.
Returns & Exchanges
You have the right to return any/all products you have purchased directly from our website within 30 days of receiving the item. The product(s) must be unused – in its original packaging with labels and all accompanied accessories intact - and still in the same new condition as when the product was received. Stiksen does not take responsibility for any items lost during the return shipping. Instead, you are responsible for the package until it reaches us. For reimbursement we use the same payment method you used for the original transaction. Stiksen reserves the right to reject returns or exchanges if the conditions are not met. Should you like to return an order, visit our Return Page and follow the instructions. Products purchased directly from our website must be returned to our warehouse for a refund to be made; product(s) cannot be returned in a local retail store.
If a returned product is shipped internationally, please make sure to clearly mark the package 'RETURNED GOODS', to avoid any customs charges.
Kindly observe, we do not offer any direct service of exchange. In the event you are unsatisfied with your purchase, and would like to receive a different product, you are most welcome to send back your purchase for a full refund, except the shipping cost. We will refund your product(s) for its full value (excl. shipping cost) to the account originally used when making your purchase. To ensure that you receive the desired product as fast as possible, we kindly ask you to make a new purchase at your own convenience.
As for the rest, the same procedure as in the case of a Return applies.
The offer of any product(s) purchased during a campaign period will still be honored, should you wish to receive another item instead. Please contact us on email@example.com for further information; we’re happy to assist you.